FAQ's

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  • What is your cancellation policy? expand_more

    We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee.

  • What payment methods do you accept? expand_more

    We accept multiple payment methods like cash, credit cards, debit cards, UPI payments, etc.

  • Do you offer any packages or discounts? expand_more

    We offer loyalty programs for regular customers. We also have salon membership available. For more information, you can get in touch with us.

  • How can I book an appointment? expand_more

    You can book your appointment by calling us at +91 96382 70000 (Sindhu Bhavan), +91 96383 70000 (Gulbai Tekra), +91 96384 70000 (Surat); or by visiting us in person.

  • Do I need to book an appointment, or do you accept walk-ins? expand_more

    We advise you to book an appointment as it gives you priority while walk-ins are subject to availability.

  • Can I request a specific stylist? expand_more

    Yes, you can request a specific stylist while booking your appointment. Your appointment will then be given based on their availability.

  • Do you provide consultations? expand_more

    Yes, you can get in touch with us for consultations but it is mandatory to book prior appointments.

  • What products do you use? expand_more

    For hair services, we use luxury brands like Wella, L'oreal, Ph. For skin and body services, we use Thalgo, Brillare, BCL, and Alge.

  • How long do the services take? expand_more

    The duration of services vary. You can inquire about duration while booking your appointment. Haircuts usually take about 45 to 60 minutes. Hair coloring takes 1.5 to 2 hours. Time taken by treatment varies depending on the procedure of treatment. Facials and other skin services take about 50 mins to an hour.

  • What are your salon hours? expand_more

    We are open to serve you from 10:15 AM to 8:00 PM, all days of the week.

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